Immediate digital delivery of every selected item. Completing one payment requests delivery of each item immediately and confirms the buyer has read and accepted this policy for the entire order. The cart and model pages identify each item’s exact format, footprint, hardware guidance, upstream license, SKU, delivery repository, and access method.
1. Delivery
Blackfrost delivers each paid model item by granting the Hugging Face username entered at checkout access to the gated repository named on that item’s product page. Delivery begins after Stripe confirms payment through a signature-verified event and Blackfrost completes required compliance checks. Platform availability, accurate account information, and required compliance review can affect timing.
If access to one or more purchased repositories fails or the username was entered incorrectly, email support@blackfrostai.com from the checkout email. Blackfrost may verify the order before changing the delivery account.
2. Final-sale rule
Because model weights and documentation are non-returnable digital products that can be copied once access begins, each item becomes final separately when correct access to that item’s repository is granted, except for the circumstances below or where applicable law requires another remedy. Delivery of one item does not by itself make an undelivered item final.
This rule does not eliminate legally required remedies for non-delivery, nonconformity, or rights that cannot be waived.
3. Refund or correction circumstances
Contact support within 14 days of payment when practical if:
- The buyer was charged more than once for the same intended order.
- Blackfrost cannot deliver one or more purchased repositories after reasonable troubleshooting.
- Delivered files are corrupt or materially unusable and Blackfrost cannot provide a working replacement.
- The buyer received a materially different SKU, format, or access level from an item purchased.
- An item’s product page materially misstated a core specification on which the purchase reasonably depended.
- Applicable law requires cancellation, refund, repair, replacement, or another remedy.
If one repository in a multi-item order cannot be delivered, Blackfrost may correct delivery or refund the affected line item. Correctly delivered items remain subject to the final-sale rule. If a required compliance check blocks the order before any repository access is granted, Blackfrost may stop delivery and refund the entire order through the original payment method.
The 14-day support-request period does not shorten a statutory defect, nonconformity, cancellation, or remedy period. Hardware insufficiency, changed preferences, inability to operate a model, failure to read disclosed requirements, upstream changes, output dissatisfaction, or a later lower price ordinarily do not qualify after correct delivery.
4. European and United Kingdom withdrawal rights
The payment-confirmation notice asks the buyer to request immediate delivery of each selected item and acknowledge that the withdrawal right may end for an item when its supply begins. Blackfrost will rely on that loss of withdrawal right only when the legally required consent, acknowledgment, confirmation, and delivery conditions are satisfied.
Mandatory conformity, repair, replacement, price-reduction, termination, or refund rights remain available where law provides them.
5. How to request help
Email support@blackfrostai.com from the purchase email and include the affected SKU or SKUs and Stripe receipt or Checkout Session reference. Do not send a full card number, CVV, password, Hugging Face token, identity document, or recovery code.
Any approved refund is returned through the original payment method except where applicable law requires another method. Processing timing depends on Stripe, the financial institution, currency, payment rail, and any legally required deadline.